Quick Note: Train Host Program

signalTrainRiders/NE Train Hosts serve as goodwill ambassadors onboard the Downeaster to assist passengers with information; assist train crews in duties as requested by them; and promote rail safety.

As a volunteer, you'll travel between Maine and Boston conversing with passengers along the way.

Click on "Host Program" in the above menu for more information.

AM2014Executive Director Patricia Quinn and her staff reported details of FY2014 to a packed meeting room of interested parties. Here are selected items from the Annual Report:

Performance Statistics:

    • 4% increase in Ridership - 536,524 total
    • 6.2% increase in Revenue - $8.6 total
    • 58% On Time Performance 

On Time Performance

MBTA work on the Shawsheen River Bridges required weekend track outages and forced 12 Downeaster trains to be cancelled. The severe winter created severe track conditions in the spring, resulting in the cancellation of 24 additional trains and the estimated loss of 4,000 riders and $64,000 in revenue.

Passenger Profile

Passengers chose to ride the Downeaster for a variety of reasons:

    • 45% - Leisure
    • 28% - Visit friends and family
    • 17% - Business
    • 2% - Medical
    • 2% - College
    • 6% - Other

During FY2014

    • 57% - Traveled to or from Maine (66% of revenue)
    • 30% - Traveled between NH and Boston (25% of revenue)
    • 25% - Traveled on passes (16% of revenue)

Customer Satisfaction

Throughout the year of challenges, passsengers continually ranked the Downeaster the highest among Amtrak trains for customer service with an overall satisfaction rating of 93%.

FY2015

NNEPRA projects a 3% drop in ridership due mainly to tie replacement & bridge projects.