News Brief

NNEPRA reports May ridership missed FY2017 target by 5%, due to loss of approximately 2,500 riders because of weekend curtailments and heat restrictions. May ridership was only 261 passengers below May of last year. FY2017 YTD ridership is 9% ahead of target. When the June numbers come in, FY2017 promises to be a very successful year. 

AM2014Executive Director Patricia Quinn and her staff reported details of FY2014 to a packed meeting room of interested parties. Here are selected items from the Annual Report:

Performance Statistics:

    • 4% increase in Ridership - 536,524 total
    • 6.2% increase in Revenue - $8.6 total
    • 58% On Time Performance 

On Time Performance

MBTA work on the Shawsheen River Bridges required weekend track outages and forced 12 Downeaster trains to be cancelled. The severe winter created severe track conditions in the spring, resulting in the cancellation of 24 additional trains and the estimated loss of 4,000 riders and $64,000 in revenue.

Passenger Profile

Passengers chose to ride the Downeaster for a variety of reasons:

    • 45% - Leisure
    • 28% - Visit friends and family
    • 17% - Business
    • 2% - Medical
    • 2% - College
    • 6% - Other

During FY2014

    • 57% - Traveled to or from Maine (66% of revenue)
    • 30% - Traveled between NH and Boston (25% of revenue)
    • 25% - Traveled on passes (16% of revenue)

Customer Satisfaction

Throughout the year of challenges, passsengers continually ranked the Downeaster the highest among Amtrak trains for customer service with an overall satisfaction rating of 93%.

FY2015

NNEPRA projects a 3% drop in ridership due mainly to tie replacement & bridge projects.