Once a year our Train Hosts meet with NNEPRA to discuss specifics of the program and how best to improve performance. Their presence on the Downeaster gives the train its unique character as they assist passengers with useful information about their destinations.
Whether it's a day trip to Boston, Portland, Freeport, Brunswick or stops in between, Train Hosts have the answers and go out of their way to assist passengers with more challenging issues: "Let me point you to the Orange Line and the quickest way to South Station...I'll carry that extra suitcase to the platform...Let me help you with the wheelchair."
The accompanying video gives you an inside look at our hosts in action. Don't be surprised to find a well-known rider on board.
You can get onboard by joining today. TrainRiders/Northeast Volunteer Host Program.