NNEPRA's Executive Director, Patricia Quinn, reports that the Downeaster exceeded annual targets for ridership and revenue in FY 2017. Ridership topped out at 511,422, exceeding passenger goals by 9%. Revenue exceeded FY2017 goals by 7%.  There were track maintenance challenges, but "America's Favorite Train" came through with more than half a million riders! 

From the Portland Press Herald: "Improved reliability, schedule changes and added trips to Freeport and Brunswick helped add riders in 2016-17, the authority said. The Downeaster service has some of the highest customer satisfaction scores among Amtrak routes in the country."

Patrica Quinn was the 2014 Mainebiz Business Leader of the Year and she continues to drive the Downeaster to higher performance levels.

TrainRiders/NE interviewed Ms. Quinn about FY2017. It was a memorable year.

 

 

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