Written by TRN Webmaster TRN Webmaster
Parent Category: NNEPRA NNEPRA
Published: 26 September 2017 26 September 2017
The NNEPRA Board held their regular monthly meeting today with Executive Director Patricia Quinn reporting results for July and August.
The Downeaster had its two highest months of ridership in its 15-year history in July and August
Ridership in July 2017 of 57,652 was **12%** above July 2016 (51,402) and **15%** above NNEPRA's budget target.
Ridership in August 2017 of 57,306 was **7%** above August 2016 (53,627) and **5%** above NNEPRAs budget target.
NNEPRA had their first ever "million dollar month"(s) for revenue in both July ($1,042,712) and August ($1,052,422).
Customer satisfaction remained very high at 90% with the Downeaster conductors scoring five points on average (93%) ahead of their fellow Amtrak peers (88%) for friendliness and helpfulness.
Even more impressive, likely the result of a schedule change allowing for improved fan ridership to the Red Sox on late game nights, the Downeaster cafe car recovered 97%+ of its costs. A phenomenal double-digit improvement over previous performance which had averaged about 80% for many years prior.
The outstanding performance for the first two months of the fiscal year thus far means that the overall cost recovery for the entire Downeaster service year to date is 67%.
The Board was extremely pleased with the results and looking forward to hearing the report for September at its next regular meeting. At the time of the meeting, September was looking "very strong".
George O'Keefe, TrainRiders/NE Executive Director