When passengers are disruptive (in language and excessive boisterousness), an awkward standoff usually ensues. Some offended passengers just grin and bear it while others decide to move. That's when the conductor steps in.

During our interview with conductor Jim Nawrocki, we asked about those offensive behaviors that have no place on trains. Jim uses the three-strike rule, intervening like a Puma!  He was quite candid.

 

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