This has been a rough week for those of us in hospitality. It has been very hot (especially in the kitchen and in the laundry) and guests (who maybe didn’t bring their best selves) have flocked to Maine. We are all crazy busy. Today we received a call from a couple in need. They arrived via Amtrak in Wells and were dismayed to find no cabs, Ubers or other means of transportation. They finally called the Nonantum to see if we could lend a hand. I agreed to buzz down to Wells and get them. I picked them up and not too far into the journey the woman realized she had left her backpack on the train. The backpack contained her passport (she is from the UK) and her iPad. Yikes! 

On the way to the hotel she filled out an online form (on her phone) and left messages with every Amtrak number, she could find. I reassured her that this was Maine, that we all know each other and that we would figure it out.

 

Three of us at the hotel started calling everyone we could think of who might know someone who works for Amtrak. Chambers. Visitors Bureaus. You name it. We called them. We knew the train was headed to Brunswick and then back south, so we had a pretty short window of opportunity to find the backpack.